Electricity

UK Power Networks

Owns and maintains all electricity cables and lines (underground and overhead) across London, the South East and East of England to properties, irrespective of one’s electricity supplier.

UK Power Network
Fore Hamlet
Ipswich
IP3 8AA

Tel 0800 31 63 105
Website

Power cuts

To report a power cut, ring UK Power Networks

105 or 0800 31 63 105 – both are free to call from a landline or mobile phone) for an immediate response
Website – report a power cut
Website – live power cut map

Vulnerable customers

UK Power Networks also has a ‘Caring for Customers’ policy through its Priority Services Register – for these customers (elderly, disabled etc) it can provide extra support during a power cut.

Website – Need extra support during a power cut?

Water

Our water is supplied by Cambridge Water (now owned by South Staffs Water):

Cambridge Water
PO Box 7040
Green Lane
Walsall
WS1 9QG

NB Cambridge Water is responsible for stop taps located outside the boundary of a property – from there on it’s the responsibility of the owner of the property.

01223 70 60 50 – general enquiries and customer services (including stop tap issues)
0800 316 7676– 24 hour leak-line
Website
Website – other contact information

Emergency – water leaks

01223 70 60 50 – burst water mains or no water
0800 77 18 81 – Anglian Water’s ‘leak-line number’
Website – Cambridge Water’s report-a-leak webpage

Sewerage and drains

Our sewerage and drains are looked after by Anglian Water:

Anglian Water
PO Box 4994
Lancing
BN11 9AL

03457 145 145 – general enquiries and customer services
Website
Website – other contact information

Emergency – sewerage and drains

0800 145 145 – blocked or burst drains
Website – ‘Who is responsible?’

_{Page checked and updated 29th September 2020. ▲}